SOFICA GROUP - CUSTOMER SUPPORT SPECIALIST FLUENT IN FRENCH OR GERMAN

Description

In regards with a new partnership we are inviting you to join our team as Customer Support Specialist fluent in French or German. Holding the position you will ensure the Customer Satisfaction in order to guarantee the quality of the service. Managing customer expectations is a key part of your performance.You will be the first point of contact for the customers by creating new cases, solving or escalate as per predefined Service Levels.


Requirements

   - Excellent level of French or German language
   - Working level of English language
   - Excellent customer handling skills
   - Ability to prioritize and work under their own initiative
   - Experience in customer handling will be an advantage


Responsibilities

   - Tracking the cases and CSAT results following the processes
   - Follow up with the customers until problem is resolved
   - Monitor the relevant queues
   - Follow up on cases assigned, creation of new cases according to the processes


Deadline: 30 November 2013


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